Publishing Date: May 26, 2021

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PRESS RELEASE: Aermec is the first chiller company in the UK to invest in XOi Technologies’ ground-breaking communications tool, enabling its HVAC engineers to provide cutting-edge service and maintenance in real-time.

Service engineers access the cloud-based platform via a mobile, which enables seamless communication between Aermec’s engineers and the office. The smart technology allows engineers to easily capture and document images of each job, access documentation, and provide real-time video support to Aermec’s customers. The app simplifies the engineers’ work whilst transforming the customer experience, enabling them to see first-hand their equipment and any work that needs to be carried out.

“Aermec is a customer focused and innovation driven business. We are committed to forging closer customer relationships and ensuring our customers benefit from the latest technological advances,” says Paul Osborne Aermec’s Service Manager. “XOi allows our service teams to provide an unrivalled service and cutting-edge experience for the customer without them leaving their desk.”

“Using such a dynamic tool will strengthen our service and maintenance business, providing added value for our customers by delivering an innovative service that sets us apart in the HVAC industry,” adds David Evans, Aermec’s General Sales Manager.

XOi was specially designed to help HVAC engineers in the field stay in touch and on top of customers’ service and maintenance requirements from their mobiles. Job site visits can be documented via images, text, manuals accessed, and service engineers can easily obtain advice from other engineers.

Key benefits:

  • Service engineers can send web links for customers to read;
  • Real-time remote video support;
  • Images sent instantaneously to the office enable inside sales to quote faster;
  • Increases efficiency.
  • Approval of service and maintenance more quickly as repairs required can be seen real-time, preventing any downtime.
  • Virtual tour of the customers’ HVAC equipment without leaving their desk.
  • Accurate HVAC asset details and management of the customers’ equipment.



Aermec Logo

Aermec is a leading global brand and an award-winning provider of innovative and energy efficient HVAC solutions and services, that can maximise efficiencies whilst reducing costs, emissions and lower total cost of ownership.

We can provide dedicated witness testing facilities at our factory in Italy, which offers Europe’s largest air conditioning testing chamber and allows single units up to 2MW to be tested at full load. Our facilities are accredited to perform Eurovent and AHRI certified testing and allow accurate witness testing with precision levels of +/- 0.2°C and ambient temperatures ranging from -20°C to +55°C. (Due to current Covid-19 travel restrictions, customers can also take advantage of our remote real-time witness testing).

HVAC systems of any kind need a well-planned maintenance programme to ensure peak performance. From the smallest air conditioning split system to multi-site, multi-chiller installations, Aermec offers year-round 24/7 carefully planned preventative maintenance programmes, ensuring you receive the best service solution that suits your facilities requirements.

Telephone: 0203 008 5940

Visit the DATACENTRE.ME Directory Listing for Aermec here.


Disclaimer:  DATACENTRE.ME may not be held responsible or liable for the content or details within this news article.

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